How your information / data is processed.

When customers give me their address and contact details in order to engage me to work on their piano I retain these in order to keep a tuning and maintenance record for their piano and to contact them when their piano is due / overdue to be tuned.

Customer’s details are never passed to a third party unless the customer requests it to be shared e.g. if they are selling a piano and they wish me pass their details onto other customers who may be interested in buying it.

All of a customer’s details will be deleted upon request or after a period of 3 years when there has been no tuning, contact or response to my messages and calls.